Our policy is to fulfill your orders with loving care all year long! Our Warehouse Team at RnA ReSet is a team of wonderful humans, working with human hands and brains, all sending loving energy to all the products as they go out our door! This loving approach is unique to our supplement company, and we're happy to enhance your customer experience in all we do just for you!!!
Now - to get down to business.
All RnA ReSet domestic orders are shipped freight on board (FOB) from our US warehouse via USPS or UPS.
Our goal is to get your essential health formulas on their way to you as soon as possible. We will place your items in the trustworthy care of our preferred shippers as out shipping schedule recommends. There are situations beyond our control that may delay delivery to you and IF that happens, we will use the information you provided during checkout to contact you if we are aware that a delay could exist. If we have questions that prevent processing your order entirely, we will hold your order for up to 10 days to await your instruction. If after 10 days we have not received instruction from you, your order will be canceled.
Orders are typically shipped the same day if placed before 1:00 p.m. (EST) Monday through Friday. Orders placed after 1:00 p.m. (EST) Monday through Friday will typically ship the next business day. Orders placed on weekends or holidays will typically ship the next business day.
Domestic shipping rates are calculated by weight and zone. Estimated shipping times are established by delivery zone. All products are shipped FOB from our warehouse in North Carolina. For example you will get your order faster if you live in North Carolina than if you live in Seattle, Washington. All orders will be hand carried to the residential or business address provided online through our ordering system. For US addresses who have both a PO box and physical address you should specify both addresses on your order.
We are honored to be able to ship our amazing health products to 215 countries around the world. It thrills us to our very CORE to think that people all over the world are improving their body, mind and mood with our incredible formulas! A vast majority of international shipments do not experience problems or delays, and our customers are always very lovely and understanding - but just in case something does goes awry here are some things to consider:
All RnAReSet.com transactions are shown and made in USD (U.S. dollars). Please contact your bank with any questions regarding conversion rates.
Customs - Restricted Products
It's a big world out there with lots of fun stuff going on all the time. While we make every effort to stay on top of all the customs regulations that effect dietary supplements and their delivery throughout the world, the person singularly responsible for the successful delivery of an international order is the international consumer. As regulations affecting customs for dietary supplements change constantly, we strongly recommend that you check with your local authorities for information on regulations that may affect your ability to receive your order.
International - Lost in Transit
Although it is rare for international orders to be lost, please be aware that it can happen. Delivery time frames are estimates only and do not take into account weekends, holidays, etc. International orders may take up to 21 days to clear customs, depending upon delivery method and government procedures. An international order will not be considered "lost" until 45 days after shipment date. We are unable to process claims until this 45-day period has passed. Please note that we do not offer replacements or store credits. In the event that your order has been lost, you must report it as lost to us within 90 days of the date of purchase. Please contact us by email or chat to discuss your options.
Countries we do not ship to:
Potential Import Duties and Taxes for International Orders
International orders may be subject to additional import duties and taxes after checkout.
Some countries add additional courier fees or shipping charges.
Additional charges for in-country courier fees, customs clearance and VAT are customer’s responsibility.
Contact your local customs office for more information.
Refusing your International Delivery because of Customs Charges
You, the customer, are responsible for all duties, taxes and additional fees imposed on you, by your country of residence.
RnA ReSet is not responsible for any packages held by international customs agencies and it is not the responsibility of RnA ReSet to make the customer aware of these agencies and their actions. Please check with your country's customs office to determine their procedures and any potential charges.
If you neglect to pick up your package and it is returned to us, we will not refund the charge for original shipping. We will only refund the cost of your products once we receive your return and the items are in pinpoint perfect condition, both of which circumstances are RARE for international returns. Additionally, if your international package is returned to us, please note that the shipping process is not quick. We have found that returned international packages sometimes take weeks to arrive at our warehouse. So, the time it takes us to make a refund decision may be longer than you would imagine.
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Customer information - RnA ReSet PRO - Checkout